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How Artificial Intelligence Reshaping the Aviation Industry?

How Artificial Intelligence Reshaping the Aviation Industry?

How AI reshaping the aviation industry? How will AI remove the work of a human pilot?

Airline passenger traffic is projected to double over the next two decades. In this highly competitive industry, corporations with the highest technological advancement will survive.

Artificial Intelligence in the Aviation Market is expected to exceed more than US$ 2223 Million by 2024 at a CAGR of 47% in the given forecast period. Not only aviation but many other industries and brands are investing in AI technology for better and enhanced services. AI tools and services are offering a more personal experience to the customers and are the future of the aviation industry. Airlines are embracing predictive analysis, customer support feedback, auto-scheduling, target audience via AI, and turning it to be a support for the entire industry.

Role of AI in the aviation industry

Artificial Intelligence makes a sense of data and streamlines machinery, its maintenance, customer support.  AI is useful in many other aspects of the management that includes:

 1. Easy Check-ins

Remember the times when people used to wait for long 3-4 hours for their boarding pass and ticketing kiosk. Check-ins are always hectic. But thanks to Artificial Intelligence that has made check-ins via mobile applications easier. You can avoid the boarding pass kiosks for a better and quicker flight experience.

As the process of passenger identification becomes easier with AI, with the biometric and security scanners the security personal are more efficient in their duties.

2. Maintenance Prediction

Have you ever thought that technology will allow you to predict the future failures of the aircraft? Yes, AI technology is used to predict the potential failure of the aircraft. Using cloud-based data storage the reliability of aircraft maintenance is improved. Airlines and the flight operations can significantly reduce their operational cost as it allows to collect a huge amount of data in real-time. It also analyses the flight delay that is dependent on various factors such as weather conditions.

With the predictive analysis, there is a systematic approach for the maintenance of aircraft and, it reduces the failure rate.

3. Better Customer Experience with AI-chatbots

AI Chatbots have the most significance for the aviation industry to create a better customer experience for the passengers and customers. It supports customers virtually. With the ease of traveling via flights, it has become a necessity to have an efficient system so that it becomes easy to handle this increasing demand.

The 24/7 virtual assistance can solve all the customers and passenger queries related to flight bookings, delays, timings, and much more. Moreover, it is the most cost-effective solution making it a preferred choice for aviation and other industry verticals. Many airlines are building their bots on the Social Media platforms like Facebook Messenger bot to offer an enhanced customer experience to the Airline Companies.

4. Luggage Screening for the Passengers

To ensure safety the authorities must review and screen the luggage so that you can detect a potential threat if any. The traditional methods of screening the luggage were tedious and time-consuming. But with the Artificial Intelligence solutions, the security staff could easily scan and detect the unwanted items in the passenger’s bag in a quick and simplified manner.

With this system, X-rays are used and, it detects the potential threats in the luggage. This solution is not only valid for Airports but most of the Shopping Malls and other complexes have adopted the use to scan the luggage for unwanted items.

How close is AI to reduce the Human Pilot?

With all other industries, the aviation industry looks out for ways that embrace cost-cutting using Robots. It has already become a trend of using Robots that are more advanced and replacing human jobs. But it is still a complex mission to replace the human pilot with AI. 

Although with the autopilot feature, there is an extent a plane can fly but it still requires human involvement. Therefore, it is still complicated that a fully-functional plane without human interaction is possible in a decade or so.


As we have already witnessed a huge change in the aviation industry and, services such as ticketing, flight management, maintenance, passenger support, and ideas have to lead to an improved customer experience.

The pandemic outbreak has forced all the industries to rethink automation strategies to continue their businesses without any disruptions. To stand out in the evolving technology the organizations are relying on automation with AI for an enhanced customer experience.

Want to have a better insight on AI and how can it improve your customer experience, don’t hesitate to reach out to us. Contact us now!

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