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Everything You Need to Know About On-demand Pickup and Delivery App

Everything You Need to Know About On-demand Pickup and Delivery App

It is no longer an obligation but has become a necessity to stand strong in the tech enthusiast world. People are seeking opportunities to create an online presence, therefore on-demand solutions become the clear striker and the latest trend in the tech industry. The apps connect seekers with providers to swiftly deliver goods and services while making life easier. 

Whether it is a food delivery application, salon or pharmacy the on-demand apps are trending. This is not only making the life of people’s easier but also allowing the businesses to try their hands-on development of such apps. Here is the blog for all the young entrepreneurs who want to launch their on-demand pickup and delivery app. 

What is a pickup and delivery app?

As the name says it all, the pickup and delivery app performs the tasks that offer products/ services to be done. Whether it is food, medicine, or any other service it covers all the major industries. On-demand pick-up and delivery apps are booming continuously, if you have still not given it a thought of getting an app developed, it is the ideal time. Reap the benefits and offer seamless services to all your customers. 

On-demand Delivery Apps- Current Market and Trends

The on-demand economy has grown at an unexpected rate, and these applications have a huge impact on the businesses that disrupt the traditional businesses. On-demand delivery apps have revolutionized the way people avail services and transact daily. 

As of 2014, the on-demand industry generated a revenue of $14B, but the number increases and is expected to reach $335 Billion by the end of 2025. It is high time to invest in such applications as pickup and drop because people fear to move out of their houses.  Customers prefer delivery of goods and services at their doorstep whether it is food, grocery, medicine, courier, and more. 


Types of On-demand Pickup and Delivery Apps

The on-demand service application is developed on these three business models.

1. Business to Business Pickup and Delivery (B2B)

On-demand business-to-business apps are developed that connect one business to another business. This means when both the buyer and seller are companies and the delivery and services offered to them are included in the B2B category. 

B2B apps can be further divided into:

Vertical: It refers to serve a single industry or sector.

Horizontal: It refers to serve multiple industries and sectors.

2. Business to Consumer Pickup and Delivery (B2C)

Here the service provider is a company and the requester is the individual. For example, if you want to order a burger from Burger King, the delivery would be done by a company and the receiver is an individual. 

3. Customer to Customer Pickup and Delivery (C2C)

Consider the example of a conventional courier service, put it on a mobile app, and you have here got P2P pickup and delivery services. Courier app is a perfect example of such services. 

Whatever the business model is, the sole purpose of the pickup and delivery app is to pick up goods/services from point A and deliver them to point B. It can be booked as per the location and availability. The concerned agent picks up the item and delivers it to their destination.


Which businesses need on-demand delivery apps for faster growth and development?

1. Food Delivery Service

Who doesn’t like the food delivered at their doorsteps? Food delivery apps like Zomato have changed the entire process the food was delivered. These apps have made the process of pickup and delivery of the food simpler and smarter.

2. Courier Services

An on-demand courier app for users helps them to save a lot of their time and effort while bringing convenience to the users. Such applications are not only for delivering the couriers but can also be used for laundry and other delivery services.

3. Transport Services

The transport industry is ever-growing and the success of Uber, Ola marks their successful cab services. As more people prefer booking the ride rather than taking their vehicles, so the demand for Taxi booking services is expanding.

4. Healthcare Services

Nowadays, especially after the pandemic, people fear to move out of their houses and visit hospitals. There are medicine delivery apps and healthcare apps that provide professional healthcare services. This service has benefited many especially as they don’t have to leave their home and travel to the hospitals.


Benefits of On-demand Pickup and Delivery App?

1. Affordability

The customized on-demand pickup and delivery applications are beneficial for the business owners as they save their money and resources as they don’t have to invest and set up their resources for transportation. They can work hassle-free by hiring contractors with the on-demand model.

2. Fast

The services offered are quick as customers can place their order with a button tap of an on-demand delivery application. All the tasks such as ordering, paying, and reviewing can be done within the application. All these features combined make the app a hit.

3. Convenient

The apps are convenient to use. The level of convenience these app offers goes beyond the delivery.


Core Features for your on-demand Pickup and Delivery App


Features for Customers 

1. Registration

The app should offer easy registration with the social media login or by simply entering the email and password so that the user can manage their account easily. The user can also register with the phone number as it offers an easy option.

2. Real-time GPS tracking

  An on-demand pickup and delivery app should offer real-time tracking for the users. When a user places their order the inbuilt tracking option allows them to track the status of their order. 

3. Payment gateway integration

This is the most crucial feature to integrate into the application as most of the users now prefer online payment via secure payment gateways. The app should offer multiple payment options that include COD, net banking, Credit/debit card, and more.

4. Reviews and ratings

The review and rating is the feedback that the service provider gets so that they can improve their services. Here the user can share their experience and feedback while helping them to make improvements. 

5. Order placement

Once the users select the products/services, they will have to place the order.

6. In-app call/messaging

The app should offer in-built chat and call support so that the users can get in touch with the service provider immediately. 


Features for Drivers

Accept and reject the request

The drivers are the most vital resource of a delivery app as they act as a bridge between the seller and consumer. They can accept or reject the request within a given period. 


The service providers can choose their availability as per their time.

Earning tracker

The feature helps to track the earning of the driver and plan their day accordingly.


Features of Admin 

1. User management

The admin should be able to manage all the activities of customers like payment and query. 

2. Manage driver’s Record

It is the admin’s job to maintain the driver’s incentives, earnings, penalties, and promotions.

3. Real-time analytics

This feature allows the admin to view the insights in real-time. Also, it lets you know the areas that require improvements.


Cost Of Pickup and Delivery App Development

If you are truly planning to develop an on-demand application for the pickup and delivery services, the next concern after the features is the cost of development. The cost of development is the crucial factor that decides whether to develop an app or not. 

The cost of developing an on-demand app depends on various factors that include the man force required, features integrated, the time required for the project development for which the app is developed. Sometimes, a simple on-demand app can cost less than $2,000, whereas some advanced solutions might cost as much as $70k. 

Here are the few factors that may affect the cost of n-demand pickup and delivery application:

  • Platforms and operating systems

  • Native or hybrid

  • Features and functionalities

  • UI and UX designs

  • Prototyping and design

  • Development rates of the agency


Summing Up

After going through the entire process you might assume about having an on-demand pickup and delivery application of your own. Regardless of your business model, an on-demand app can help you engage customers in a better way, retain them and increase your business revenue. 

And to start with it, a professional team must be hired that has the passion for technology, skills, and the right expertise. If you would like to develop an on-demand pickup and drop application with ToXSL, check on the features and functionalities we offer along with our portfolio. You can also contact us here!