Are you planning to join the e-commerce revolution and want to win the industrial race? If not, then let me tell you that e-retail revenues are projected to grow to 4.88 trillion US dollars in 2021. Which simply means that the e-commerce sector is simply going to explode the tech world and bring a revolution. So, not knowing about the e-commerce influence can be a major loss for you if you are planning to take your business to the whole new level.
Latest Trends you must know
If you are already into the e-commerce industry, you must be aware that how rapidly things change and update in this sector. Isn't it? As soon as a new thing is introduced, people simply outdate the previous trends and demands the latest trends. So, at this point, it becomes necessary that you must be aware of the trends which are expected to overrule the e-commerce sector in 2019. Get a closer view and be prepared in advance to face the transformation.
Personalization & customer engagement
While comparing the traditional shopping with online one, online shopping lags behind. The traditional shopping style gives us the chance to interact and get suggestions in real time. To overcome this gap, technology has introduced personalization opportunities in the complete shopping journey. Based on the customer's past purchasing history, the websites will offer the items in recommendations which are total of the customer's interest areas. Thereby, it will transform the shopping experience of the customers.
Artificial intelligence & chatbots
It is predicted that by the end of 2019, robots will totally invade e-commerce stores. With the introduction of AI and chatbots, the customers shopping experience and behavior will rapidly transform in better ways. Chatbots will thereby assist in answering to the customer's regular queries and complaints as well. Depending on the customer's past history, chatbots can even deliver better-personalized experiences to the customers.
B2B e-commerce will expand
Do you still think that e-commerce is only limited to B2C brand only? You might be wrong. Even B2B firms are expanding towards e-commerce sales and they are even leveraging the upcoming e-commerce trends and widening their sales.
Purchasing based on the customer's voice recognition is expected to overrule the world rapidly. Shopping items simply by speaking will save the customers time and even deliver far better experiences as compared to offline shopping.
Enhanced product visualization
Before we hit on the 'Buy Now' button, we want to know a bit more about the product we are about to buy. Only the pictures, item description, and customer reviews are just not sufficient to make a decision. But technology will allow its users to enhance their shopping experience by adding virtual reality, augmented reality, 3D imaging to deliver better shopping experiences on the customer's end.
No matter how much time will it take, but one thing is sure, e-commerce trends will keep on widening their impact on the complete tech world. It will certainly excite the customers while delivering better shopping experiences to the customers. Want to know more about the latest trends? Get in touch with us and get assistance from our experts.